Frequently Asked
Questions
Find answers to the most common questions about our engines, services and ordering process.
FAQs
What types of engines and gearboxes do you sell?
We supply a wide range of quality used imported engines and gearboxes for many popular vehicle makes and models. Our stock changes regularly, so if you cannot find the unit you need online, contact our sales team with your vehicle details and engine or gearbox code and we will gladly assist.
Are your engines and gearboxes tested?
Yes. Our units are inspected before sale and our petrol engines are compression tested. Our imported engines are sourced from the UK and are supplied as quality used units. We recommend that compatibility is confirmed before installation.
Do you offer a warranty?
Yes. Engines and gearboxes purchased for external fitment carry a 3-month unlimited-kilometre warranty on internal parts, subject to LDR's warranty terms and installation requirements. Engines fitted by LDR can qualify for a 6-month / 20,000 km guarantee, provided the required 3-month service and warranty conditions are met. Please read the full warranty terms before installation.
Can I return an engine or gearbox?
Returns and exchanges are handled in accordance with LDR's terms and conditions. Faulty units must be reported and returned within the applicable warranty period for inspection. Correctly supplied goods may be subject to a handling fee, and certain exclusions apply. Please contact us before returning any unit so that we can guide you through the correct process.
Do you deliver nationwide?
Yes. We offer nationwide delivery across South Africa through trusted courier partners. Delivery charges depend on the destination and the type of unit being shipped.
How long does delivery take?
Delivery times depend on your location and courier route. Main-centre deliveries are generally quicker, while outlying areas may take longer. Once your order is ready for dispatch, our team can provide the expected delivery timeframe and tracking or waybill information where applicable.
How do I know which engine is right for my vehicle?
The safest way is to match the engine code and vehicle specifications. Send us your vehicle make, model, year, engine capacity and engine code (if available). Our experienced sales team can help confirm compatibility before you place your order.
Do you offer installation?
Yes. LDR has its own service and fitment division. Engine and gearbox fitment is available through our workshops, subject to vehicle type, parts required and workshop availability. Contact us for a fitment quotation.
Are your engines new or used?
Our engines and gearboxes are quality used imported units. Our website states that imported engines are sourced directly from the UK, have less than 100,000 km, and have not been opened or worked on before sale.
Can I sell my engine or gearbox to you?
Please contact our sales team with the details and photographs of the engine or gearbox you would like to sell. We will confirm whether LDR is currently interested in purchasing or accepting that particular unit.
Do you export engines or gearboxes?
Please contact our sales team with the destination country and the unit you require. We will confirm whether export can be arranged and advise you on the applicable transport, documentation and costs.
How can I contact customer support?
You can contact LDR Engines & Gearboxes by phone, WhatsApp or email. Sales: 071 634 6182 / 079 528 5598. Email: sales@ldrengines.co.za. You can also use the Contact or WhatsApp options on our website.
FAQs
How do I place an order?
You can order selected products directly through our online store or contact our sales team for assistance. Before payment, we recommend confirming stock and compatibility using your vehicle details and engine or gearbox code.
What payment methods do you accept?
Payment options may include the methods available through our online checkout as well as payment arrangements made directly with our sales team. PayJustNow is available on qualifying online purchases. Please confirm the available payment method with your salesperson before making payment.
What is PayJustNow and how does it work?
PayJustNow is a payment option that allows qualifying customers to split a purchase into 3 instalments. The first instalment is paid at checkout and the remaining instalments are collected on the dates shown in your PayJustNow payment plan. When payments are made on time, the Pay in 3 option is interest-free and fee-free.
How do I pay using PayJustNow?
At checkout, select PayJustNow as your payment method. Sign in or create a PayJustNow account, complete the approval process and pay the first instalment. Once the transaction is approved, the order can be processed in the normal way.
Is there any interest or fees with PayJustNow?
PayJustNow's Pay in 3 option has no interest or fees when instalments are paid on time. Late or missed payments may attract default charges in accordance with PayJustNow's current terms and conditions.
What happens if I miss a PayJustNow payment?
If a PayJustNow instalment fails, you have a short opportunity to make the payment manually through your PayJustNow account. If the payment remains outstanding, default charges may be applied when the payment is reprocessed, subject to PayJustNow's current terms and limits. Contact PayJustNow directly if you are unable to meet a scheduled instalment.
Can I pay a deposit to secure an engine?
Deposit arrangements may be available depending on the unit and the type of order. Please speak to a salesperson before paying a deposit so that the amount, balance due and collection or delivery arrangements can be confirmed in writing.
Is it safe to shop online with LDR?
Yes. Orders can be placed through the LDR online store and qualifying purchases can use secure third-party payment services such as PayJustNow. Always make sure you are using the official LDR website and verify banking details with our team if you are paying by bank transfer.
When will my order be confirmed?
Your order is confirmed once the required payment or approved payment arrangement has been successfully received and the unit has been allocated to your order. If we need any additional vehicle or compatibility information, our team will contact you before dispatch.
Will I receive a proof of payment / invoice?
Yes. LDR will provide the relevant invoice for your purchase. If you use PayJustNow, PayJustNow acts as the payment facility while the purchase itself remains between you and LDR. Keep your invoice and payment records, as they may be required for warranty or return queries.
Can I change or cancel my order?
Please contact LDR as soon as possible if you need to change or cancel an order. Changes and cancellations depend on whether the unit has already been allocated, dispatched, fitted or specially arranged, and are subject to LDR's returns, refund and handling-fee terms.
Do you offer financing other than PayJustNow?
Financing options can change from time to time. Please contact our sales team to ask what payment or finance options are currently available for your purchase.
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