Privacy Policy

1. Introduction

LDR Engines and Gearboxes ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products, in strict compliance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

To provide you with our premium engines, gearboxes, and customer service, we may collect the following types of information:

• Personal Details: Full name, billing address, delivery address, email address, and phone number when you place an order, request a quote, or contact us.
• Financial Information: Payment details processed securely through our accredited third-party payment gateways (PayFast and PayJustNow). We do not store your credit card information directly on our servers.
• Technical Data: IP address, browser type, device information, and browsing patterns collected via cookies to optimize your website experience.

3. How We Use Your Information

We use the information we collect primarily to fulfill our business obligations to you. This includes:

• Processing and delivering your engine or gearbox orders securely.
• Communicating with you regarding order statuses, warranty claims, or support inquiries.
• Improving our website layout, product offerings, and overall customer experience.
• Complying with legal, tax, and accounting requirements in South Africa.

4. Sharing of Information

We will never sell, trade, or rent your personal information to third parties. We only share your data with trusted service providers who assist us in operating our business, such as:

• Courier & Freight Partners: For the sole purpose of delivering your purchased units to your specified address.
• Payment Processors: Gateways like PayFast and PayJustNow require certain transaction data to authorize your secure payments.
• Legal Authorities: If required by law, court order, or governmental regulation to protect our rights or the safety of our customers.

5. Data Security

We implement rigorous, industry-standard security measures, including SSL encryption on our website, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking

Our WooCommerce platform utilizes cookies to keep track of cart data, maintain your session status, and allow for a smooth checkout process. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, though this may limit your ability to use certain features of our site.

7. Your Rights Under POPIA

As a South African consumer, you have the right to request access to the personal information we hold about you. You may also request that we update, correct, or delete your personal data at any time, provided it does not conflict with our legal or accounting obligations.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our support team at sales@ldrengines.co.za or call us at 071 634 6182.